Here are just a few answers to some of the questions we have been asked. If the answer you are looking for isn't here, please don't hesitate to email or call us 519-823-5130.
Will the item I order be exactly what is shown on your website? Unless the description states otherwise, the photos we take are the exact item we will be shipping. Bear in mind that colours can vary, depending on the skill of our photographer and the resolution on your computer.
Your are sold out of an item - can I still order it? Very often you can. However, as everything is handmade, there will be slight changes in details, colors, exact forms on some pieces. Art cannot always be reproduced the same way....nor would you want it to be! But please ask...
Do you ship? Yes - to just about anywhere in the world! Shipping rates are based on destination and the size of the item. To get a quote, add item(s) to the shopping card and complete your address details. You will then see the shipping cost before you have to enter payment.
How long does it take for an item to ship? Usually we ship within 5 business days. If it will be longer than that, we will contact you right away with an estimated ship date.
I am local and don't want to pay shipping. That's great - you are more than welcome to come to the gallery to pickup your purchase. You can complete the purchase online to ensure that we will set it aside for you, At checkout, select "Pickup" as your delivery method. Shipping cost will not be added to your order and we will contact you when it is ready for pickup, generally next day. It is possible we could have it ready sooner if you let us know immediately.
I received an error message when checking out "There are no shipping methods available for your cart or address.” This likely means that you entered a post box address. Our main shippers are UPS or Canpar who will only deliver to street addresses. Send us a quick email to email@example.com and we will 'tweak' the order so it can be mailed to you instead.
What are your hours at the store? For the month of Dec 2022 we are open Fri - Sun 10am to 5pm. We will close official hours after Christmas for the winter months, open only by appointment till Spring 2023. For the most current information, just call 519-823-5130 or send us an email .
What forms of payment do you accept in the store? All forms - major Credit Cards, Apple Pay, Debit, Cash or Styll Gallery gift cards.
Do you sell gift cards? Yes! You can order a digital gift card online or stop by the gallery for a physical card. Any denomination available and gift cards never expire.